HAVN Store offers a 30 day return policy from receipt of purchase for for full priced online purchases.
Products must be unused with all original packaging intact. The buyer is responsible for return shipping and handling expenses and assumes responsibility for the goods until received by HAVN Store. Please return items using a trackable service as HAVN Store will not compensate for products that have been lost in transit. Refunds will be made via the payment method initially used to make the purchase and will be processed within one week of receipt of the returned item/s.
Please note that refunds due to change of mind are not offered for goods purchased in store where fit and functionality can be assessed. Items purchased in store can be exchanged for other items or a store credit. Please note that we do NOT offer any exchanges or refunds on sale items.
Please contact us here to arrange an exchange or refund.
HAVN Store offers a one year limited warranty on all products in store. This warrants against defects in materials or workmanship and is valid from the original purchase date. HAVN Store will repair or replace the defective product at its discretion if returned within the warranty period.
Topo Designs offer a limited lifetime warranty which we extend to customers. We will happily assess claims for the life of the product.
Warranties do not cover normal wear and tear, misuse of the product, use contrary to instructions in the product manuals or unauthorised disassembly.
To make a warranty claim please get in touch using our contact form here. We will respond by email within 2 business days (Mon-Fri except for public holidays) and advise of the appropriate course of action. Should your product not be covered by our warranty, we will inform you and do what we can to help resolve the problem.
Warranties are in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. HAVN Store shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of their products. This limited warranty supersedes all other warranties that are associated or included with this product.
We do our utmost to ensure that the correct item reaches you as quickly as possible, but sometimes mistakes can occur. If you believe you have received the wrong item please contact us immediately here. We will pay for postage of incorrectly delivered goods.