Lifestyle Purveyors | Ocean + Outdoor | Afterpay Now Available

Terms

Privacy Policy

HAVN Store is serious about protecting your privacy. We collect only the information needed to conduct our business and provide a quality service to our customers. HAVN Store may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information, failed order completion and stock availability.

HAVN Store will only send you news, special offers and promotional emails if you choose to sign up for our newsletter. You may opt out of your subscription at any time using links on mails or by contacting us. HAVN Store will never transmit or sell any customer details to any third parties other than for the purposes listed below.

Disclosure - for the purpose of processing your order, we may disclose your details to:

  • Payment gateway service providers.
  • Postage/courier companies.
  • Government or regulatory authorities where required by law.

 Access – You have the right to access any of your personal details kept by HAVN Store. You will be required to put this request in writing. If you would like to do this or require any further information about our privacy policy, please contact us via our contact form here.

Security - All order data is encoded to and from the web site by SSL.

Order confirmation

Orders can be placed on the website and are not binding until HAVN Store has confirmed the order by issuing an order confirmation. Once an order is placed a preliminary confirmation will be sent via email.

Amending or cancelling your order

After you have clicked “Confirm Order,” your order begins to process and you cannot make any online changes to it. If you wish to cancel or amend your order prior to shipment please contact us or reply to your order confirmation email as quickly as possible.

Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already shipped, it cannot be changed or cancelled. When contacting, please include your order number so we can quickly locate your order.

Prices, Currency and Taxes

HAVN Store is an Australian company. All prices are in Australian dollars (AUD) and include a 10% goods and service tax (GST).

Payment

Online payments are made via Paypal which offers the latest in secure technology and fraud protection. If you are not comfortable purchasing online we may also offer a number of other convenient payment options including, direct deposit, personal cheques and Cash on pick up.

Please note that some payment methods, such as Direct Bank Deposit and Cheque, are not necessarily instant transactions and items purchased using these methods will not be sent until the funds have been cleared. If you require your order sent immediately, we recommend credit card transactions.